Shipping policy

Shipping Times & Order Processing (Updated 4/18/2023)

Our online store treats all items as being in stock. We regularly update our website for products that are on back-order and therefore will cause delays for items that are not presently in stock in our warehouse. Due to supply chain related issues following COVID shutdowns, our industry is experiencing some delays in manufacturing.

95% of the time, items that are showing available on our site are in-stock in our warehouse and/or able to be shipped within 3 business days of placing the order. If there are issues with stock, we will contact you during order processing, to let you know about any potential delays.

Order processing time is 1-3 business days. Shipping times are on top of this order processing time. For example, an order placed using economy shipping (5-8 business days) will be processed in 1-3 business days and to you in 6-11 business days.

Business days for online order processing are Monday - Friday and the weekends are not included. Orders placed after 12pm Eastern Time will begin processing on the next business day.

This means if you place your order after 12pm eastern time on Thursday, day one of processing will begin on Friday, day two of processing would be the following Monday.

If you need your order more quickly, please select a faster shipping mode for your order. You may also call us at 614-263-1776 to place an order over the phone and we can rush your order through. Additional fees may apply for rush orders.

Shipping Options

We offer three types of shipping:

Economy (5-8 Business Days)*

Standard (3-4 Business Days)*

Express (1-2 Business Days)*

Pricing varies based on the total weight of the items in your order and is automatically displayed in your shopping cart based on the weight of your items. Each shipping option is on top of a 1-3 business day order processing time.

***Alaska and Hawaii have their own shipping rates based one weight, there is no guaranteed time on shipping for these orders and there is only one option available for these locations.

Flagpole Shipping

Flagpoles have their own shipping cost and are based on location and rate. All of these are shipped by freight and the shipping time will be confirmed with you via email after you have placed your order.

Rush Orders

If you require your order to be received in an expedited fashion and are unsure if it will be delivered on time please place your order over the phone by calling 614-263-1776. Occasionally there are rush charges but if an item is in stock we will do our best to meet your request.

Tracking Your Shipment

When your order has shipped we will provide you with shipping tracking information via email if tracking information is available (not available with USPS first class shipping). Additionally, you may email support@flagladyusa.com to inquire. Please include your order number in your email.

Free Shipping Policy over $150

All orders that qualify for free shipping over $150 will ship using the least expensive method available. Sometimes this will be UPS, sometimes this will be USPS. Most residential orders will be shipped via USPS. If you require an expedited receipt of your order, we recommend choosing an expedited shipping method. Standard processing times of 1-3 days apply and shipping times will typically be between 2-8 business days on top of processing times.

Made to Order Products

Many of our flags are made to order. Meaning that we have them available online for sale and we print them on demand. For orders that have one of these items in them, 7-10 days processing time is required for these items. Because some of our items we have stock of and sometimes we don't, the items that are made to order may not be marked as such on the website. If you need your order before a 7-10 day period, we recommend calling after you've placed your order so that we can process it more quickly. There may be an additional rush fee to do so. If you choose "express shipping" these automatically get processed at the highest speed but still may take 7-10 days to produce and ship out.